Terms of service
OVERVIEW
Welcome to CHRONOVA UAE! The terms “we”, “us” and “our” refer to CHRONOVA UAE. CHRONOVA UAE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors or product appearance may differ from how they appear on your screen due to the type of device used and your device settings.
We do not warrant that the appearance or quality of any products or services purchased will meet your expectations or be exactly as depicted in our online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Virex UAE reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until CHRONOVA UAE confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices in our online store may differ from prices offered in physical stores or by third parties. We may offer promotions governed by separate terms. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and payment details, so we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) the payment information you provide is true, correct, and complete;
(ii) you are authorized to use the payment method provided;
(iii) charges incurred will be honored by your payment provider; and
(iv) you will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes (if any).
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by CHRONOVA UAE, its affiliates, or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants any license or rights to you under any patent, trademark, copyright, or other intellectual property of Virex UAE, Shopify, or any third party. All rights not expressly granted are reserved.
“Virex UAE” names, logos, product and service names, designs, and slogans are trademarks of Virex UAE or its affiliates/licensors. You must not use such trademarks without prior written permission. Shopify’s name, logo, and related marks are trademarks of Shopify. All other names, logos, and marks are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services. We do not monitor or control these tools.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from your use of optional third-party tools.
Any use of optional tools is entirely at your own risk, and you should ensure you approve of the terms under which such tools are provided.
We may also offer new features through the Services in the future. Such features will also be considered part of the Services and subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and links to third-party websites or services. We are not responsible for examining or evaluating the content, accuracy, or practices of any third-party sites you choose to access. If you leave our Services to access third-party materials, you do so at your own risk.
We are not liable for any harm or damages related to your access to or use of third-party websites, products, or services. Please review the third-party’s policies and practices before engaging in any transaction. Complaints or questions regarding third-party products or services should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
CHRONOVA UAE is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Virex UAE.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Virex UAE, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Virex UAE.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access and use of the Services to provide and improve the Services. Information submitted to the Services may be transmitted to and shared with Shopify and third parties located in other countries, as needed to provide services to you. Review our Privacy Policy [LINK] for more details.
SECTION 11 - FEEDBACK
If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.
You represent and warrant that: (i) you own or have the necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback will comply with these Terms.
We are under no obligation to maintain Feedback in confidence, pay compensation, or respond. We may remove Feedback we deem unlawful, offensive, or in violation of these Terms or any party’s rights.
You agree your Feedback will not violate third-party rights or contain unlawful, abusive, or malicious content, including viruses or malware. You may not use a false email address or mislead others about the origin of Feedback. You are solely responsible for your Feedback and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information in the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order is submitted).
SECTION 13 - PROHIBITED USES
You may use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly, to:
(a) engage in unlawful or malicious activity;
(b) violate any laws or regulations;
(c) infringe intellectual property rights;
(d) harass, abuse, defame, intimidate, or harm others;
(e) transmit false or misleading information;
(f) upload or share material that violates these Terms;
(g) send spam or unsolicited promotions;
(h) impersonate any person or entity; or
(i) interfere with others’ use of the Services or expose Virex UAE, Shopify, or users to liability.
In addition, you agree not to:
(a) upload or transmit viruses or malicious code;
(b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without permission;
(c) collect or track personal information of others;
(d) spam, phish, pharm, pretext, spider, crawl, or scrape; or
(e) interfere with or circumvent security features of the Services or any related website.
We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine you have violated these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Information provided through the Services is for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.
Except as expressly stated by CHRONOVA UAE, the Services and all products offered through the Services are provided “as is” and “as available,” without any warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee uninterrupted, timely, secure, or error-free use of the Services. Some jurisdictions limit or do not allow certain warranty disclaimers, so parts of this section may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no case shall CHRONOVA UAE, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products purchased through the Services, even if advised of the possibility.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CHRONOVA UAE, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims (including reasonable attorneys’ fees) payable to any third party due to or arising out of:
(1) your breach of these Terms or any documents incorporated by reference;
(2) your violation of any law or third-party rights; or
(3) your access to and use of the Services.
We will notify you of any indemnifiable claim where required. We may control the defense and settlement of such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You agree to cooperate in the defense of such claims.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of the remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver.
These Terms and any policies posted on this site constitute the entire agreement between you and Virex UAE and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Any ambiguities shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any rights or obligations without our prior written consent, and any attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice to you.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the United Arab Emirates, and where applicable, the laws and courts of the Emirate in which CHRONOVA UAE is registered/operating.
SECTION 22 - HEADINGS
Headings are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes where required by law. Your continued use of the Services following changes constitutes acceptance of those changes.